Celcom network crashes under pressure

I have recently purchased an X-PAX prepaid pack from Celcom, I needed to get a back up service because my home area has very poor Maxis coverage... and since Celcom had been proudly announcing that it has the widest coverage of mobile service in Malaysia, I thought that I had a service provider that I could depend on.

But just one week through the subscription, I was about to take the service to a test. It was the Hari Raya celebration week, I had to travel to Pahang in areas that are on the fringes of urban boundaries.

However, my expectations were not satisfied. The services were down when I needed it the most. I was trying to contact my family to wish them a good Hari Raya celebration, and it seems that I could not get through.

This announcement came up on the celcom website,



All goes to show... there are still not a single service provider that can guarantee the quality of service for their customers. I would have probably not have such high expectations if the Celcom weren't the premier Mobile Network Operator in Malaysia... they should have been the only company that is matured and understands their consumer habits... I believe capacity planning even in the smallest mobile company in Malaysia, should have incorporated the traffic spikes in rural areas during festive seasons on their annual calendar.